Abot Labs - How it Works
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Complete control, instant feedback

See Abot's impact in real-time

Abot's dashboard gives you total control over Abot's behavior and appearance. Through the dashboard you can modify scripts, manage your team, and monitor Abot's accuracy and impact over time.

The 10-minute video above will introduce you to the major sections of the dashboard, teach you the basics of how Abot works, and show you how to customize Abot.

Advanced script-building

Powerful analytics

Automatic learning

Abot gets smarter on its over time, saving you thousands of hours training your own machine learning models.

Detailed Metrics

See exactly how much time and money Abot saves you every month. Identify your most common actions, monitor Abot's accuracy and more.

Features

Q&A
Q&A auto-replies

Answer common customer questions instantly, either providing the answer directly or linking the customer to a specific article in your knowledge base.

Checklist
Information gathering

Collect information from customers before your agents ever see the ticket, ensuring your agents have everything they need to complete the transaction.

Ticket routing

Tag and route tickets, ensuring they're delivered to the correct agents instantly and enabling advanced reporting of request categories.

Checklist
eCommerce actions

Process returns, exchanges, track orders, update subscriptions and more with integrations into popular eCommerce platforms.

Checklist
Advanced scripts

Guide customers through multi-step conversations, enforcing business rules and integrating into custom backend systems with webhooks.

Checklist
Team management

Invite team members, revoke access, and give different levels of access to managers as needed directly from the dashboard.

Hey John, The sneakers I bought at your Denvrr store last week don't fit... I need to send them back for a 9.5. Thanks! Bob Smith
(Try hovering over the highlighted terms.)

How Abot thinks

  1. A message arrives in your helpdesk through the usual channels: email, SMS, or chat.
  2. Abot translates the message, corrects spelling, and transforms it into a machine-friendly format in a process called tokenization.
  3. Using neural networks, Abot identifies key people, places, times, and more, an approach called Named Entity Recognition (NER).
  4. Abot calculates document vectors across 300 dimensions to classify the request with record-breaking accuracy, even when requests contain words Abot's never seen before.
  5. Based on that classification, Abot engages the customer in a conversation, collecting information, enforcing business rules, and replying in your brand voice.
  6. When the customer is satisfied, Abot marks the ticket as solved, and your agents never need to deal with it, saving time and money.

Integrations

Helpdesks

Abot integrates into popular helpdesks to automate your tickets as they arrive and hand off seamlessly to agents. Since Abot integrates directly into your existing helpdesk, your agents don't have to learn anything new; everything stays the same for agents, except they see 20-50% fewer open tickets than before. Integrate Abot today into Zendesk, Freshdesk, Help Scout, Desk.com, or Kustomer.

eCommerce

Having integrations into all major eCommerce platforms gives Abot the ability to automate returns, exchanges, order tracking and more in minutes. Integrate Abot into Shopify, Magento, or Spree, with more eCommerce platforms added frequently.

Zendesk Freshdesk Help Scout Kustomer Desk.com Shopify Magento Spree
Try Abot risk-free with a 15-minute integration.