Abot instantly replies to customers, answers questions and fulfills requests with a 15-minute setup.
Automate 15% of your request volume in 15 minutes or less with pre-built capabilities. Abot comes pre-trained based on your own customer support tickets, so you get value from Abot immediately.
Although configured with great defaults, Abot allows total customization. Verify customers, fulfill requests, enforce business rules, and collect feedback — all without programming.
Abot speaks more than 100 languages, many using state-of-the-art neural translation. The end result is translation that feels completely native.
Without Abot, collect and annotate 100,000 or more training examples to teach a neural network not just about your business, but about common knowledge (names, places, people) and how to maintain context in a conversation, then build out translation, helpdesk integration with handoffs to agents, and a web-based chat plugin from scratch over three months or more, then hire programmers to maintain the system, updating it every time your business processes change.
Using our pre-trained models, connect Abot to your helpdesk, eCommerce platform, and more using API keys, and see triple-digit ROI in 15 minutes or less. All without programming or maintenance.
For each action you want Abot to perform, you'll lay out step-by-step instructions, just like a guide for any tier-1 service representative.
Abot's smart enough to identify singular vs plural, people's names, remember context, and extract information as the customer provides it--even if given out of order.
After all that, Abot will even fulfill the request itself.
Abot integrates directly into your existing help desk. Just like any tier-1 representative, Abot sees new tickets come in, automatically replies if it's confident in its answers, and hands off any tickets to your existing representatives for which it hasn't been trained to handle.
Since Abot integrates with your help desk, it can automatically handle any text-based channel through which your company currently offers support, whether that's email, SMS, or something more varied like Amazon shopping reviews, eBay messages, Tweets, and Instagram comments.
See Abot's Supported Help Desks →
Customize Abot's behavior without writing a single line of code using our simple and powerful policy engine. Enforce custom rules and practices by building your own policies with our helpful documentation and support.